Tips on How Best to Provide Ongoing, Real-Time Feedback
Whether you call it “Just in Time” or “Real Time” or “On Going” or “Continuous Feedback”, open, honest, regular feedback touch points are the absolute cornerstone of any successful business relationship.
The practice of “Continuous” Feedback is hitting organizations like a tsunami. I don’t think it’s a surprise when we consider the immediacy of contact that current technology facilitates. It’s that instantaneous response that each of us looks for when communicating. When it comes to feedback, you have the professional right to expect it on a regular basis and you sure shouldn’t be shy to ask for it.
FEEDBACK SKILLS, TIMING, LOCATION & BALANCE
Whether you’re engaged in giving or getting feedback online or in person, here are some essentials to consider:
First and foremost, it’s a skill. It takes knowledge and understanding to deliver feedback effectively. It’s also a skill to receive; don’t just hear it (or read it). The recipient has a responsibility to listen objectively to the sender’s comments, consider style of the person who is offering it and ask for clarification (examples).
It must be timely. Timing of delivery is crucial if the feedback is to have any real impact. Gone is the “one and done” feedback session attached to the annual performance review. No one wants to hear how he or she should have course-corrected his or her behaviour or approach to a situation, eight months after the fact. No one. It’s not useful and it’s actually unfair.
And it’s not just when you present your feedback, it’s where. Whether the feedback is of praise or not, don’t assume everyone likes to have the spotlight switch thrown on them and receive public praise (and certainly not public criticism).
Balance it. My personal favourite is the “Start, Stop and Continue” – it allows for a sound perspective that offers a “what’s working, what’s not and what you can do differently.” When delivered in this fashion, it can be received more readily.
I will say all of the above takes a patient, respectful and mature culture to pull off. Not everyone is comfortable in giving and/or getting “feedback” – good or bad news. As people skill up, choose their words with care and listen intently, continuous feedback across an organization can be an absolute game changer.
Here’s the best part: if you really do engage in feedback (give or get) regularly or continuously, it not only improves your focus and productivity, it strengthens your working relationships. All of which enables an open, honest communication environment that promotes a healthy, stress-free workplace.
At SpriggHR we are driven to promote online tools that facilitate the continuous feedback culture. Spend 20 minutes with us today and learn how through Performance Management features such as: Check-In Meetings, Group Feedback, 360 and tips and training guidelines on the “how to give and how to receive.”